Some teams hit an emotional wall after their first year of implementing EOS®. Teams that begin with many large issues to resolve can make significant progress in the first year and, because of what is still left to accomplish, feel unsatisfied and a bit discouraged.
Even the most successful entrepreneurs occasionally discover that running a business is more challenging than they expected. If you're a business owner, you may often find yourself dissatisfied by a lack of control over time, the market, or your company. You may have people who don’t listen, understand, or follow through. Or perhaps your profits are flat, preventing you from taking your business to the next level.
In a recent session with a client, several leadership team members mentioned during their check-in that EOS® was “not working.” The Integrator expressed frustration that they were not making enough progress and worried that their investment in the process was not paying off.
Some people are great at avoiding conflict in the workplace. All you need to do is keep your mouth shut or yield to the strongest voice in the room. However you may be justifying your silence, passivity or lack of engagement, I want you to consider how damaging that behavior is for both you and your team. I also hope to give you some simple, practical suggestions for becoming a healthier, engaged fighter.
Don’t you love the feeling of walking out of your Quarterly session with clear Rocks focused on solving the company’s highest priority issues for the next quarter? And doesn’t it drive you crazy when you get to your next Quarterly and realize that your team has only completed 40% of them?
Does this gardening incident sound familiar? “My son ran over my rosebush with the lawn mower. I thought for sure it was dead! But to my amazement, it came back stronger and more vibrant than ever.” It seems like most of us have a gardening incident somewhere in our past. Aside from teaching your son to spare the shrubbery, there is a business lesson in this gardening incident, too. It’s about pruning for growth.
It’s arguable that the same vision, hard work, techniques and patience that are required to grow a vibrant garden are also required to grow a vibrant business. Just like gardening, growing a business is a blend of science, art, and practice.
Before implementing EOS® in my business, my number one pet peeve was repeating myself. It was frustrating to feel like people weren’t listening to me, and it also seemed incredibly inefficient to say the same thing more than once. And anyone who knows me, knows that I am all about efficiency!
Success comes from making good choices about what to do and what NOT to do. Often our biggest breakthroughs occur when we decide to stop doing something. So here’s something we can all put on our Don’t Do List that will change our lives positively forever: STOP discussing the past!
It’s history. Its only value is in what you can learn to help you make better decisions in the present.
During the check-in portion of a recent quarterly session with a client, several team members mentioned that their Marketing Strategy was “not working”. When I dug a little deeper during the V/TO review, everyone agreed that the Marketing Strategy was correct - they just weren’t sure what to do now that their 3 Uniques™ were defined.
A helpful discipline when giving feedback to someone, or when having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.
If you have to confront one of your people for bad behavior – let’s say he or she is treating people in the office poorly – you owe that person three examples. There is truly magic in three. Two is not enough and four is too many. If you don’t give three examples, he or she will rationalize his or her way out of it.