Before implementing EOS® in my business, my number one pet peeve was repeating myself. It was frustrating to feel like people weren’t listening to me, and it also seemed incredibly inefficient to say the same thing more than once. And anyone who knows me, knows that I am all about efficiency!
A helpful discipline when giving feedback to someone, or when having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.
If you have to confront one of your people for bad behavior – let’s say he or she is treating people in the office poorly – you owe that person three examples. There is truly magic in three. Two is not enough and four is too many. If you don’t give three examples, he or she will rationalize his or her way out of it.
Ever notice how everyone in a workplace knows who the bad boss is—except the bad boss? If you’re supervising others, and you’re frustrated with their performance, it’s possible that the problem isn’t your team. You could be the not-so-great boss.
Disengaged employees cost the U.S. more than $500 billion in lost productivity annually, and most of that disengagement can be traced back to poor leadership and management. From large corporations to small marketing agencies, the impact of a bad boss can have catastrophic consequences to morale, revenue, and customer satisfaction.
Meetings are often seen as the most useless part of business life, but they don’t have to be. In fact, meetings can be an important tool for driving your company’s growth, but they have to be run effectively for your team to get value and stop viewing them as a waste of time.
When I first started my company, I thought it would be all rainbows and unicorns. I had a lot of fantasies about how much better my lifestyle would be when I didn’t work for “the man,” which is probably why I spent most of my time depressed and anxious when reality finally set in. The financial roller coaster, the feast-or-famine nature of project work, and the loneliness of being a solo-entrepreneur was not what I had in mind.